Support

Need help with Konnect? Email us and a real person will reply.

Support email

We aim to reply within 2 business days. Include your Konnect display name and, if it is about an event, the tournament name — it gets you a faster answer.

What we can help with

Account

Sign-in problems, linking Discord or Twitch, changing your display name, or deleting your account.

Tournaments

Registration, check-in, brackets, reporting a match, or a result you believe is wrong.

Organizers

Creating and running events, recurring series, Discord announcements, and organizer tools.

Technical

Bugs, errors, notifications not arriving, or anything not loading on web, iOS or Android.

Reporting a bug

Email support@konnectgaming.net with what you were doing, what you expected, and what happened instead. A screenshot and the device you were on (web, iOS or Android) helps a lot. If it involves a specific match or tournament, include the link.

Account deletion

You can delete your account and data at any time — see Account deletion for how, or email us and we will handle it for you.

Common questions

Does Konnect cost anything?: No. Playing in tournaments is free, and there are no entry fees or cuts taken from players.
I did not get my check-in notification.: Check that notifications are enabled for Konnect on your device, and that you are signed in with the same account you registered with. If it keeps happening, email us with the tournament name.
A match result is wrong.: Both players confirm a result, so a wrong score usually means it was confirmed in error. Contact the tournament organizer first — they can correct it. If you cannot reach them, email us.
How do I run my own tournament?: See For organizers. It is free, and you can start with a single event.